Shipping policy

We are an eco-friendly business based in regional Australia, and items are made as they are ordered. 

Making and processing times

Wherever possible, we make your item/s on the day of your order (or the first next business day if you have ordered on a weekend or public holiday), and ship within two business days. Shipping times vary from state to state and internationally. You'll receive tracking information from us as soon as your purchase is shipped. 

Shipping costs

We offer a flat rate on standard shipping within Australia of $10.  An Express Post option is also available, which reduces delivery times (not processing times). We do ship internationally. Rates for international locations are calculated at checkout.

Refund policy

As we make-to-order, we don't as a rule offer refunds or exchanges for change of mind.  

If you have any questions, contact us before ordering and we'll do everything we can to help you make a confident purchase. If you are unhappy with your purchase, please reach out to us at info@thedailyrabbit.com to talk it through.

Refunds are made where required by law: for example, if an item is faulty.

Please contact us immediately if your purchase is faulty or arrives damaged, so that we can evaluate the issue and make it right. If you are eligible for a refund, we'll do so within 5 business days.