Refund policy

We are an eco-friendly business based in regional Australia and make items as they are ordered. For this reason we don't as a rule offer refunds or exchanges for change of mind.  

If you have any questions, contact us before ordering and we'll do everything we can to help you make a confident purchase. If you are unhappy with your purchase, please reach out to us at info@thedailyrabbit.com to talk it through.

Refunds are made where required by law: for example, if an item is faulty.

Please contact us immediately if your purchase is faulty or arrives damaged, so that we can evaluate the issue and make it right. If you are eligible for a refund, we'll do so within 5 business days.